Privacy policy.
Last reviewed on 22 October 2022.
This privacy notice for Foxworks Engineering Ltd (‘company’, ‘we’, ‘us’ or ‘our) describes how and why we might collect, store, use and/or share (‘process’) your information when you use our services (‘services’). This includes when you:
Visit our website at www.fwengineering.co.uk or any website of ours that links to this privacy policy.
Engage with us in other related ways including any projects, contracts, sales, marketing or events.
Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our services.
What is personal data?
In short: it is any information about you that enables you to be identified.
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (GDPR) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. Personal data covers obvious information such as your name and contact details, but also covers less obvious information such as identification numbers, electronic location data and other online identifiers.
What are your rights under GDPR?
In short: your rights can be obtained from the Information Commissioner’s Office (ICO) or your local Citizens Advice Bureau. Under GDPR you have the rights outlined in this section of the privacy policy which we will always work to uphold.
The right to access the personal information we hold about you.
The right to have your personal information rectified if any information we hold is inaccurate or incomplete.
The right to be forgotten (i.e. delete or dispose of any personal information we have).
The right to restrict or prevent the processing of your personal information.
The right to object to us using your personal data for a particular purpose or purposes.
The right to data portability (i.e. if you have provided personal information to us directly, we use it with your consent or for the performance of services, and that information is processed using automated means, you can ask us for a copy of that personal information to re-use with another service or business in many cases).
Rights relating to automated decision making and profiling.
If you have any cause for complaint regarding the use of your personal information, you have the right to contact us or raise a complaint with the ICO.
What information do we collect and how long do we keep it?
In short: we collect personal information that you provide to us and some information is collected automatically when you visit our services.
Personal information provided by you: the personal information we collect depends on the context of your interactions with us and the services used, the choices you make and the products and features you use. The personal information we collect may include your name, phone numbers, email addresses, contact data, billing addresses, shipping addresses, company names and financial / credit card information. All personal information that you provide to us must be true, complete and accurate and you must notify us of any changes to such personal information.
Information collected automatically: we automatically collect certain information when you visit, use or navigate the services. This information may include technical information including device and usage information such as your Internet Protocol (IP) address, browser and device characteristics, operating system / platform, language preferences and time zone setting. This information may also include information about your visit to our services including the full Uniform Resource Locators (URL) clickstream to, through and from our services, products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs) and methods used to browse away from our services and any phone number used to call us. Like many businesses, we also collect information through cookies and similar technologies.
Information we receive from other sources: we may receive information about you if you use any of the other services we operate or the other services we provide. We are also working closely with third parties (including for example, payment and delivery services) and may receive information about you from them.
Information relating to minors: we do not knowingly collect information from or market to children under the age of 18 years without consent from a parent or guardian. By using our services, you represent that you are at least 18 years old or that you are the parent or guardian of such a minor and consent to such a minor dependent’s use of our services. If we learn that personal information has been collected from users less than 18 years of age without the consent of a parent or guardian, we will take reasonable measures to promptly delete such information from our records.
How long we keep your information: we keep your personal information for as long as is necessary to fulfil the purposes outlined in this privacy policy unless otherwise required by law. When we have no ongoing legitimate business need to process your personal information we will either delete or anonymise such information. If this is not possible (e.g. your personal information has been stored in backup archives) then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Where do we store your personal information?
In short: we aim to store or transfer your personal information in the UK or elsewhere in the European Economic Area (EEA) so that it will be fully protected under GDPR.
We aim to keep your personal information in regions where it will be protected by GDPR (the UK and the EEA), but in some cases your personal information may be transferred out of the UK and the EEA to be processed by companies who will perform services for us or on our behalf in order to fulfil our contractual obligations to you, including providing support services or processing payment details. By using our services you agree to this storage and transfer of your personal data.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Although we will do our best to protect your personal data, we cannot guarantee the security of your information transmitted when using our services and any transmission is at your own risk as we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal or modify your information. You should only access our services within a secure environment.
How do we process your information?
In short: we process your information to provide, improve and administer our services, communicate with you and to comply with law.
Under GDPR, we must have a lawful basis for using personal data. Depending on how you interact with our services, this may include:
To provide and manage delivery of requested services to you, including supplying you with information via emails, calls, post or other communication methods.
To respond to inquiries and offer support to you relating to the requested services.
To personalise and tailor our services for you and send marketing and promotional communications. You will not be sent any unlawful marketing or spam and you will always have the opportunity to opt-out.
To send administrative information to you including sending details of our services, changes to our terms and policies and other such similar information.
To communicate with you, including responding to emails or calls from you.
To request feedback about your use of our services and to determine the effectiveness of our marketing and promotional campaigns.
We may also process your information for other purposes with your consent.
Who might we share and process your personal information with?
In short: we may share your personal information with third parties who require the information to perform services for us or on our behalf.
We may share your personal information with business partners, subsidiaries, suppliers, sub-contractors, payment processors, website hosting service providers and other relevant third parties in order to fulfil performance of our services. We may also share information with analytics and search engine providers to receive feedback and improve our services. In any case we rely on these legal valid bases in order to process your personal information:
Consent - we may process your personal information if you have given consent for a specific purpose. You can withdraw your consent at any time.
Performance of a contract or service - we may process your personal information when we believe it is necessary to fulfil our contractual obligations to you including providing our services.
Legitimate interests - we may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms.
Legal obligations - we may process your personal information where we believe it is necessary for compliance with our legal obligations such as to cooperate with a law enforcement body / regulatory agency, exercise or defend our legal rights or disclose your information as evidence in litigation in which we are involved.
Vital interests - we may process your personal information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
Do we use cookies and other tracking technologies?
In short: we and third parties may use cookies and other tracking technologies to collect and store your information so we can monitor and improve our services.
For specific information about how we use cookies and other tracking technologies and how you can refuse certain cookies, please refer to our Cookie Policy.
How can you access your personal information?
In short: if you want to know what personal information we have about you, you can ask us for a copy of it.
To access a copy of any personal information we hold about you, you can raise what is known as a ‘subject access request’. This should be made in writing to us via email or post. There is not normally any charge for a subject access request unless your request is manifestly unfounded or excessive, in which case a fee may be charged to cover our administrative costs in responding.
We aim to respond to any subject access request within 10 working days but this may be longer if the nature of the request is complex.
How can you contact us about this privacy policy?
In short: if you would like to contact us about anything in this privacy policy, please use our contact information from our website.
Foxworks Engineering Ltd is a company registered in England and Wales (company number 14403504) at 112 Kinross Road, Leamington Spa, CV32 7ET. Questions, comments and subject access requests should be made in writing by post to the address above or via email to hello@fwengineering.co.uk.